An Interactive 5-Day Training Course

Achieving Business Process Change

Transforming & Adapting Work Processes for Optimal Performance

22 - 26 Dec 2025
London
| $5950
18 - 22 May 2026
Amsterdam
| $5950
13 - 17 Jul 2026
Dubai
| $5950
14 - 18 Sep 2026
Amsterdam
| $5950
02 - 06 Nov 2026
Dubai
| $5950
21 - 25 Dec 2026
London
| $5950
16 - 20 Feb 2026
Online
| $3950

Introduction

This Achieving Business Process Change training course explores the need for managing and impacting changes business procedures and how process modelling, mapping and analysis are all parts of a larger framework for achieving higher quality. It is essential to understand how to manage business processes for optimizing work and productivity improvement.

In this training Course, delegates will explore the essential steps to process mapping and the critical success factors of continuously improving your operations. It provides a practical framework for you to understand and model business processes, and describes how to develop and continuously improve a variety of process types. During this highly interactive, high-energy Achieving Business Process Change course, you will acquire the knowledge and skills to accurately model business processes at both, the enterprise as well as detailed workflow levels.

This GLOMACS Achieving Business Process Change training course will highlight:

Key Learning Outcomes

At the end of this Achieving Business Process Change training course, you will learn to:

Training Methodology

The Achieving Business Process Change training course also provides a step-by-step approach to effectively analyze processes to ensure that business process models accurately reflect reality and include stakeholder requirements. Short, focused presentations combined with practical learning workshop sessions are used to explain the concepts.

During these sessions, the knowledge gained is applied to real-world examples and case studies. Rapid learning of the methods and techniques is achieved by means of group work, participant discussion, facilitator interaction and case studies.

Achieving Business Process Change

Who Should Attend?

Organizations which have delegates in the Achieving Business Process Change training course shall gain by:

  • Recognizing the vital role processes play in a business
  • Appreciating the role of technology in process management
  • Identifying how Lean and Six Sigma methods can assist in managing and improving processes
  • Using a variety of tools and techniques to eliminate waste and redundancies
  • Running organizations effectively through redesigned processes while delivering relevant processes and task documentation

Learning Journey Breakdown

  • What are “business processes” & “business process analysis”
  • The context of business process analysis – stages of business process management
  • Roles and responsibilities of a “business process analyst”
  • Identifying “business processes” in organizations
  • Prioritizing business processes to achieve better outcomes
  • What is business process re-engineering
  • Business process re-engineering model
  • Elements of a business process – a checklist for analysis
  • Defining your problem
  • Business process modeling techniques & tools
  • Modeling “As-is” business processes for analysis
  • Identifying improvement opportunities
  • Modeling “To-be” processes with improvement
  • Implementing processes
  • Exploring automation
  • Automating processes
  • Understanding business rules
  • Making connections
  • The role of workflow engines
  • Implementing measures for process performance
  • What is business activity monitoring (BAM)?
  • Balanced scorecard
  • Creating a balanced scorecard
  • Identifying gaps with process mining
  • What is process optimization?
  • Business process improvement
  • Introduction the lean concept
  • Using lean six sigma approach to optimize process performance
  • Managing changes

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