An Interactive 5-Day Training Course

Achieving Operational Excellence Through People

Delivering Superior Values to Customers, Employees and Stakeholders

29 Dec - 02 Jan 2026
Amsterdam
| $5950
13 - 17 Apr 2026
London
| $5950
29 Jun - 03 Jul 2026
Dubai
| $5950
13 - 17 Jul 2026
Amsterdam
| $5950
05 - 09 Oct 2026
Dubai
| $5950
19 - 23 Oct 2026
London
| $5950
28 Dec - 01 Jan 2027
Amsterdam
| $5950

Introduction

Are you looking to achieve Operational Excellence and deliver superior value to your customers, employees, and stakeholders? Do you want to learn how to align people, processes, and technology for Operational Excellence and develop a people-centred culture that fosters continuous improvement and sustainable success? Then our "Achieving Operational Excellence Through People: Delivering Superior Values to Customers, Employees, and Stakeholders," training course is exactly what you need.

This GLOMACS 5-day Achieving Operational Excellence Through People training course will equip you with the knowledge, skills, and tools you need to achieve Operational Excellence through a people-centred approach. You will learn how to build a customer-centric culture that fosters employee engagement and empowerment, implement effective continuous improvement initiatives, engage stakeholders, and sustain Operational Excellence over time.

Throughout the course, you will immerse yourself in real-world case studies, interactive exercises, and group discussions that will reinforce your learning and engage you with other participants. By attending this course, you will gain a competitive edge in today's fast-paced and dynamic business environment, improve your professional skills, and contribute to the success of your organization.

Key Learning Outcomes

By the end of this Achieving Operational Excellence Through People training course, participants will be able to:

Training Methodology

The training course will use a variety of interactive teaching methodologies, including lectures, case studies, group discussions, and exercises. Participants will be encouraged to share their experiences and perspectives to enhance the learning experience. The course will also include pre-course reading materials and post-course action plans to ensure participants can apply their knowledge to their organizations.

Achieving Operational Excellence Through People

Who Should Attend?

By sending their employees to this Achieving Operational Excellence Through People training course, organizations can expect to:

  • Increase operational efficiency and effectiveness
  • Improve customer satisfaction and loyalty
  • Empower employees to take ownership of their work and contribute to continuous improvement initiatives
  • Develop a culture of accountability and teamwork
  • Achieve sustainable competitive advantage through Operational Excellence

Learning Journey Breakdown

  • Overview of Operational Excellence and its Benefits
  • Importance of a people-centred Approach to Achieve Operational Excellence
  • How to align people, processes and technology for Operational Excellence
  • Case studies of successful companies that achieved Operational Excellence through a people-centred approach
  • Understanding customer needs and expectations
  • Creating a customer-centric culture through employee engagement
  • Importance of customer feedback and how to leverage it for improvement
  • Tools and techniques to deliver superior value to customers
  • The Role of Leadership in empowering employees
  • Importance of a continuous improvement mindset
  • Building a Culture of Accountability and Ownership
  • Implementing employee training and development programs
  • Identifying and engaging stakeholders
  • Importance of stakeholder feedback and how to leverage it for improvement
  • Implementing effective communication strategies
  • Managing stakeholder expectations and addressing their concerns
  • Importance of sustainability and continuous improvement
  • Tools and Techniques to Sustain Operational Excellence
  • Measuring and monitoring progress towards Operational Excellence
  • Case studies of companies that sustained Operational Excellence over time

Ready to Take the Next Step?

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