Business Improvement & Quality Techniques

Introduction

This GLOMACS Business Improvement & Quality Techniques training course will help you understand and implement recognized best practice improvement and quality management tools, techniques and approaches. To improve the organisation, these are essential to take your organisation beyond its current state, current practices and current performance. All organisations have the potential for further improvement, however good they are today. Recognizing what is, and where is, the potential for improvement is the first step in the improvement journey, but to achieve the potential requires selecting and applying the right techniques in the right place, in the right way, and at the right time. It has got to be managed well, and that takes deep knowledge.

In this training course you will learn about alternative approaches to business improvement and their pros and cons, as well as the choices that need to be made during implementation, and the merits and demerits of each. Going beyond the ‘Quality hype’, you will gain insight not just to the methods and practices of business improvement and Quality Management, but also to the practical issues of implementation and their solution.

This training course will highlight:

• The meaning of, and options in, Business Improvement
• Key Business Improvement Approaches and Quality Tools
• Understanding how business process improvement and quality techniques can support business strategy and achievement of strategic goals
• The relative merits of the Lean and Lean Six Sigma approaches and tool kits
• The importance and roles of people in improvement