An Interactive 5-Day Training Course

Essentials of Quality Assurance

Techniques and Standards to Develop a Quality Philosophy

25 - 29 May 2026
Dubai
| $5950
21 - 25 Sep 2026
London
| $5950
02 - 06 Nov 2026
Dubai
| $5950
25 - 29 May 2026
Online
| $3950
21 - 25 Sep 2026
Online
| $3950

Introduction

Many organizations have adopted structured approached to managing their operations through various different standards and techniques in order to manage quality assurance. This interactive Essentials of Quality Assurance training course will develop delegates skills in and knowledge of quality assurance and provide them with best practices they will be able to use in improving quality assurance within their organization’s including the new ISO9001.

This GLOMACS Essentials of Quality Assurance training course will provide a background to the various concepts of managing quality in organizations and examine how the risks and opportunities can be successfully managed in organizations through the effective management of quality assurance.

Key Learning Outcomes

By the end of this Essentials of Quality Assurance training course, delegates will be able to:

Training Methodology

Participant will learn by active participation during the training course through the use of case materials and exercises that will bring a practical understanding to the concepts of quality assurance and management. This will include the opportunity to relate the learning  to “real life” issues in their own organization and their experience as customers themselves.

Essentials of Quality Assurance

Who Should Attend?

  • Shared organizational vision for quality assurance and management
  • Improved communication in the organization
  • An enriched understanding of the importance of quality and customers to the organization
  • Benefits of an effective quality management system
  • Enhanced quality planning, assurance and control measures

Learning Journey Breakdown

  • History of international standardization
  • Introduction to ISO 9001: 2015
  • Economic benefits of standardization
  • Organizational benefits of standardization
  • Standards as a mechanism or controlling organizations risks
  • Risk Management Systems
  • Risk Management Principles
  • A teamwork approach to quality
  • Teambuilding exercise
  • An introduction to quality assurance and control
  • Comparison between QA and QC
  • History of quality assurance
  • Models of quality assurance and control
  • Concepts of Total Quality Management
  • Deeming’s Fourteen Points and other approaches
  • Culture of Quality – The Role of TQM
  • Twelve Obstacles to Implementing Quality
  • The Process Approach of ISO 9001:2015
  • The benefits of the process approach
  • The ISO High Level Structure – Annex SL
  • ISO 9001 and a framework for managing quality assurance
  • The PDCA Approach
  • Objectives and KPI’s
  • Needs and Expectation of Interested Parties
  • The definition of ‘Stakeholders’
  • Risk Based Thinking
  • Managing Risk and opportunity in a quality management system
  • Assessing Risk and Opportunity within a Quality Management System
  • Core principles in achieving total quality management
  • Principles of TQM
  • Prevention not Correction
  • Customer focused quality
  • Establishing vision & mission
  • Establishing A Quality Policy
  • Planning for a Quality Management System
  • 12 Steps for Implementing a QMS
  • Supporting the Quality System (Resources & Competence)
  • Opportunities for organizational continuous improvement
  • Building quality through teamwork
  • Requirements of ISO19011 – guidelines for auditing management systems
  • Types of Systems Audits
  • Audit as Part of Performance Monitoring and Organizational Improvement 
  • Developing a Programme of Audits
  • Planning A Quality Assurance Audits
  • Conducting Quality Management System Audits
  • Non Conformity Finding & Reporting
  • The Quality Audit Report
  • Closing Out Nonconformities
  • Building Quality Through Teamwork
  • Process Quality Continual Improvement 

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