An Interactive 10-Day Training Course

Mastering Excellence: Strategic Quality Management and Business Improvement Techniques

Integrative Strategies to Navigating the Path to Achieving Operational Excellence

08 - 19 Dec 2025
Dubai
| $11900
29 Jun - 10 Jul 2026
London
| $11900
28 Sep - 09 Oct 2026
London
| $11900
07 - 18 Dec 2026
Dubai
| $11900

Introduction

This GLOMACS Mastering Excellence: Strategic Quality Management and Business Improvement Techniques training course will give you the basis to help put Quality Management at the center of your organization’s strategy and will help you understand and implement recognized best practice improvement and quality management tools, techniques and approaches.

Over an immersive 10-day journey, delegates will gain tools to not only understand and develop effective approaches to ensuring that Quality Management remains core at the top of the organisation, but also to the methods and practices of business improvement and Quality Management and the practical issues of implementation and their solution.

By the end, participants will be adept at not just thinking strategically about Quality and Quality Management, but also at deploying the necessary skills and knowledge to deal with complex business improvement and quality  management issues as practitioners and leaders. 

This training course will highlight:

Key Learning Outcomes

By the end of this training course, you will learn to:

Training Methodology

Participants will learn by active participation during the training course through critical debate, the sharing of experiences and looking at cases and exercises that will bring a practical understanding to the concepts of Strategic Quality Management & Business Improvement. This will include the opportunity to relate the learning to “real life” issues in their own organization and their own experiences.

Mastering Excellence: Strategic Quality Management and Business Improvement Techniques

Who Should Attend?

The organisation will benefit from this training course in the following ways:

  • Improved understanding and critical debate concerning Strategic Quality Management and Business Improvement and Quality Techniques across the whole organization
  • Develop change agents to recognize, prioritize and address quality  management and business improvement  issues
  • Basis for organizational leaders to focus effectively on value to customers and address current gaps
  • Opportunity to improve processes to maximise consistency and value to customers through products and services
  • Developing staff confidence and competence in business improvement activities
  • Building an organizational momentum for developing and deploying Business Improvement and Quality Techniques

Learning Journey Breakdown

Module I: Strategic Quality Management: A Roadmap to Organizational Brilliance

  • The history of Quality
  • The place of Quality Assurance & Control
  • The origins and purpose of Quality Management
  • The meaning of Total Quality Management
  • Quality Management Systems
  • Organizational Excellence & the major Excellence Models
  • The roles of Quality Management within the organization
  • Hoshin planning 
  • What Quality Management does not usually address
  • The needs for Strategic Quality Management
  • Doing an organizational gap analysis
  • How do we close the gaps?
  • The meaning of strategy
  • What is organizational strategy?
  • The organization’s strategy function
  • Mintzberg's 10 Schools of Strategic Thought
  • Developing Strategic Quality Management
  • Creating a Strategy Map
  • Focus on Customer value
  • Leadership
  • The Strategic Quality Management  System
  • Strategic quality planning
  • Culture, people’s participation and partnership
  • Information management, improvement and managing change
  • What needs to be done & how
  • Building a plan
  • Implementation
  • Addressing the Challenges, ‘If I was you, I wouldn’t start from here’
  • Course Review

Module II: Business Improvement & Quality Techniques

  • Identifying the potential for business improvement
  • The role of Quality
  • Continuous Improvement
  • Total Quality Management
  • Project by project improvement
  • Benchmarking
  • Organisational Excellence
  • Kaizen
  • Process Improvement & Teamwork
  • What is the Lean Enterprise?
  • Applying the 5 or 6 Lean Principles
  • Theory of Constraints
  • Value Stream Mapping
  • The 7 or 8 Wastes
  • The 5 or 6 S approach
  • Simulation Exercise – Why are we inefficient?
  • Simulation Exercise – How do we improve?
  • Simulation Exercise – Lessons learnt
  • The convoluted origins
  • The Six Sigma/Lean Six Sigma package
  • The Lean Six Sigma toolkit
  • Making sense of a process and associated data
  • LSS Project Management
  • The ISO 18404 & ISO 13053 International Standards
  • The need for Cultural change
  • Leadership for change
  • Creative thinking tools
  • Need for a management system for business improvement
  • Review of training course

Ready to Take the Next Step?

Reserve your slot today and start your learning journey with us.

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