An Interactive 5-Day Training Course

Operational Excellence for Leaders

Guiding Breakthrough Strategies for Enhanced Competitive Advantage

08 - 12 Dec 2025
London
| $5950
11 - 15 May 2026
London
| $5950
27 - 31 Jul 2026
Barcelona
| $5950
31 Aug - 04 Sep 2026
Dubai
| $5950
07 - 11 Dec 2026
London
| $5950

Introduction

Organizations need products that people want, and since technology and people’s needs change over time, you must continually improve your products and services, and this is where an organization’s operations should focus in. You are about to make an investment, an investment of your valuable time. As a leader, you could spend your time on many different activities in order to grow the business that you work for. 

This Operational Excellence (Op Ex) for Leaders training course will equip the you with the knowledge, skills, and behavioural competencies required to lead an Operational Excellence programme and contribute significantly to the bottom line of your organisation, reducing variation, defects, cycle times, lead times, waste, and costs within your operations.

Operational Excellence goes beyond continuous improvement, cost minimisation and productivity maximisation. Op Ex supports the drive for sustainable profitability and growth within your organisation by adopting a holistic approach to improvement. The essence of Op Ex is an organisational culture that achieves long-term sustainable growth and performance development by enhancing employee empowerment and motivation. The core of Op Ex is applying the right tools to the right processes in the right culture. It is a crucial element of organisational leadership focusing on the continual development of organisational culture and operational processes.

This Operational Excellence for Leaders training course is designed for leaders and practitioners wishing to transform their organisations through strategy and culture, and through the application of operational excellence approaches, methodologies, processes, and tools.

This GLOMACS Operational Excellence for Leaders training course will highlight:

Key Learning Outcomes

By the end of this Operational Excellence for Leaders training course, participants will be able to:

Training Methodology

This Operational Excellence for Leaders training course is based on a combination of (a) coach led training, (b) practical application of techniques through individual and group activities, and (c) discussion and reflection of delegates’ real-life experiences. The training course manual provides a guide to all tools, techniques, and methodologies covered for future reference.

Operational Excellence for Leaders

Who Should Attend?

Organisations will benefit from participants adopting holistic thinking, avoiding the sub-optimisation that can result from fragmented improvement activity. The benefits are as follows:

  • A business that can adapt to changing markets and customer needs rather than react to them
  • A culture of striving for Op Ex to enhance value creation and sustain business growth
  • Aligning improvements to strategic imperatives
  • Engaging all stakeholders in the improvement efforts
  • Reducing defective products and waste across the whole value stream
  • Promoting organisational learning and engagement
  • A significant competitive advantage - it will be hard to compete with a company that has achieved Operational Excellence

Learning Journey Breakdown

  • The discipline of market leaders
  • Overview of Op Ex - Framework, Principles, and Benefits
  • Strategy alignment and execution tools - McKinsey’s 7S, Balanced Scorecard, and Strategy Map
  • The linkage between Strategy & Operations Management
  • The dynamics of an organization’s “Golden Triangle” – People, Process, and Systems
  • Roles of Op Ex in Good Corporate Governance
  • Integrated Management Systems – Quality, Environmental, and Safety & Health
  • Overview of Project-based Management
  • Project pipeline development and prioritisation
  • Project Management fundamentals - Lifecycle, Constraints, Tools, and Deliverables
  • Evaluating a project’s business case proposal
  • Key competencies for project managers
  • Continuous improvement (C.I.) – Philosophy, Action Plan, and PDCA cycle
  • The Nine Tough Questions on C.I.
  • Applying a problem-solving model - A3, 8D, and DMAIC  
  • Key analytical and creative thinking tools
  • Analysing business processes
  • Key tools for process modelling and analysis
  • Theory of Constraints (TOC)
  • The history of lean movement
  • Lean management - 4P framework and 14 principles
  • Finding & eliminating wastes
  • Visual management & controls – 5S, Kanban, Andon, and Standard Work
  • Costs of Quality (COQ) - Types, Benefits, and Measures
  • Case Study: Op Ex in Manufacturing, Service, or process-based organizations  
  • Leadership in Operational Excellence
  • Understanding the Cultural Web
  • Elements of Corporate Culture Analysis
  • Applying a model for organizational change
  • Building high-performing teams (HPTs)

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