An Interactive 5-Day Training Course

Operational Excellence in Crisis Management and Contingency Planning

Strategies for Resilient Operations: Crisis Management and Contingency Planning

22 - 26 Dec 2025
London
| $5950
08 - 12 Jun 2026
London
| $5950
03 - 07 Aug 2026
Amsterdam
| $5950
12 - 16 Oct 2026
Dubai
| $5950
21 - 25 Dec 2026
London
| $5950

Introduction

In today's rapidly changing world, organizations face a wide array of potential crises, ranging from natural disasters to cyber-attacks and pandemics.

During a crisis, effective leadership and decision-making are paramount. This training course provides participants with the tools and strategies to lead confidently and decisively in high-pressure situations. By understanding crisis management frameworks and developing response plans, individuals and teams can navigate crises with agility and minimize negative consequences.

Contingency planning is essential for maintaining business continuity during crises. By identifying critical business functions and dependencies, organizations can prioritize resources and efforts to ensure the continuity of operations. This training course teaches participants how to develop robust contingency plans, including communication strategies and supply chain resilience measures, to minimize disruptions and preserve business continuity.

Post-crisis evaluation and continuous improvement are vital aspects of effective crisis management. By conducting thorough post-mortems and lessons learned sessions, organizations can identify areas for improvement and implement corrective actions to strengthen their crisis management capabilities.

Operational Excellence in Crisis Management and Contingency Planning is essential for organizations seeking to thrive in an unpredictable environment. By investing in the knowledge and skills necessary to anticipate, prepare for, and respond effectively to crises, organizations can minimize disruptions, protect their assets and stakeholders, and maintain a competitive edge in today's dynamic business landscape.

This GLOMACS Operational Excellence in Crisis Management and Contingency Planning training course will feature:

Key Learning Outcomes

By the end of this Operational Excellence in Crisis Management and Contingency Planning training course, participants will be able to:

Training Methodology

This dynamic training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented.

This fully participative and enjoyable training course will enhance your leadership capabilities through assessments, syndicate role playing, group discussions, crisis communication skills and team problem solving challenges. Training course materials such as exercises, check-lists, formats and templates will be included and will be of use to you and your team on your return to your office.

Operational Excellence in Crisis Management and Contingency Planning

Who Should Attend?

The training course on Operational Excellence in Crisis Management and Contingency Planning is designed to equip individuals with a range of competencies that are crucial for effectively managing and leading during challenging and unpredictable circumstances.

Here are some key competencies that are developed with this training course:

  • Crisis Management Skills:
  • Decision-Making Under Pressure:
  • Risk Assessment and Mitigation:
  • Effective Communication:
  • Leadership in Crisis:
  • Team Coordination and Collaboration:.
  • Ethical Decision-Making:
  • Resource Management:
  • Learning from Crises:
  • Public Relations and Stakeholder Management:
  • Legal and Regulatory Compliance:
  • Technological Proficiency

These competencies collectively contribute to a well-rounded skill set that enables individuals to lead and make informed decisions in the complex and dynamic environment of crisis and emergency situations.

Learning Journey Breakdown

  • Defining crisis and its implications for organizations.
  • Introduction to crisis management frameworks.
  • Understanding the phases of crisis management: Preparedness, Response, Recovery, and Mitigation.
  • Identifying potential crises and assessing organizational vulnerabilities.
  • Conducting risk assessments and scenario planning exercises.
  • Components of a comprehensive contingency plan.
  • Roles and responsibilities within a contingency planning team.
  • Conducting a BIA to prioritize critical business functions.
  • Identifying dependencies and interdependencies.
  • Designing response strategies for various crisis scenarios.
  • Creating communication plans and escalation procedures.
  • Types of contingency plan exercises.
  • Conducting drills to validate plan effectiveness.
  • Principles of effective crisis communication.
  • Crafting messages for different stakeholders and media channels.
  • Assessing and strengthening supply chain resilience.
  • Collaborating with suppliers and partners for continuity.
  • Characteristics of effective crisis leaders.
  • Leading with empathy and decisiveness.
  • Recognizing and addressing stressors during crises.
  • Implementing strategies for self-care and resilience.
  • Techniques for making sound decisions in high-pressure situations.
  • Avoiding common decision-making pitfalls
  • Conducting post-mortems and lessons learned sessions.
  • Using feedback to improve crisis management processes.
  • Fostering a proactive approach to crisis management within the organization.
  • Engaging employees in training and awareness programs.
  • Anticipating and preparing for future crises.
  • Incorporating feedback and new learnings into contingency plans.

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