An Interactive 5-Day Training Course

Operational Process Design and Improvement

Optimising Business Processes for Agility, Efficiency, and Sustainable Performance

15 - 19 Dec 2025

Dubai

| $5950

04 - 08 May 2026

Dubai

| $5950

02 - 06 Nov 2026

London

| $5950

14 - 18 Dec 2026

Dubai

| $5950

Introduction

This GLOMACS Operational Process Design and Improvement training course equips professionals with advanced techniques for designing and improving operational processes to enhance performance, reduce inefficiencies, and deliver value. It focuses on process-centric thinking to support organisational agility and customer satisfaction.

Participants will gain practical tools and methodologies to map, analyse, redesign, and optimise business processes for maximum impact. The training course addresses both strategic and tactical aspects of operational excellence, making it essential for leaders driving transformation.

This Operational Process Design and Improvement training course will highlight:

End-to-end process design fundamentals and best practices
Analytical techniques for diagnosing process inefficiencies
Tools for process mapping, modelling, and redesign
Application of Lean and continuous improvement principles
Measuring and sustaining improved process performance

Key Learning Outcomes

At the end of this Operational Process Design and Improvement training course, you will learn to:

Understand the key principles of operational process design
Apply diagnostic tools to analyse current workflows
Redesign processes to align with organisational goals
Improve process efficiency using Lean and improvement tools
Implement performance measures to sustain gains

Training Methodology

This training course uses a mix of instructor-led presentations, hands-on exercises, group discussions, and real-life process case applications.

Operational Process Design and Improvement

Who Should Attend?

By sending participants to this Operational Process Design and Improvement training course, your organisation will:

Streamline core processes to improve productivity
Reduce operational waste and unnecessary costs
Enhance responsiveness to customer and market needs
Improve consistency and quality of output
Foster a culture of continuous process improvement
Enable transformation through structured process design

Learning Journey Breakdown

Introduction to process thinking and value creation
Key components of operational process design
Process performance indicators and metrics
Types of processes: core, support, and management
Defining process scope and boundaries
Value chain and process architecture
Case examples of successful process design

Process documentation techniques (SIPOC, flowcharts)
Tools for capturing current state processes
Process analysis for identifying bottlenecks
Root cause analysis for underperformance
Assessing cycle time, cost, and quality factors
Swimlane diagrams and cross-functional mapping
Using data for process insight and decision-making

Principles of Lean process improvement
Identifying and eliminating waste (TIMWOOD)
Redesign approaches for future-state processes
Error-proofing and simplification strategies
Balancing efficiency with flexibility
Customer-centric process design
Selecting improvement opportunities and priorities

Developing a process implementation plan
Change management in process redesign
Stakeholder communication and alignment
Piloting and scaling improved processes
Training and support systems
Creating a process governance structure
Addressing resistance and maintaining engagement

Establishing performance measurement systems
Process dashboards and visual management
Auditing and continuous monitoring practices
Embedding continuous improvement mindsets
Linking process innovation to strategy
Leveraging technology for process automation
Action planning for personal and organisational impact

Ready to Take the Next Step?

Reserve your slot today and start your learning journey with us.

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