Quality Assurance and Control

Introduction

This Quality Assurance and Control training course is designed to develop the delegates’ skills in quality assurance and control and give them the best practices they require to implement different types of quality programmes, including Total Quality Management (TQM), within their organization. Quality assurance and control are integral components of a quality management system that ensure that the product or service being delivered meets the customer’s expectations.

Quality assurance and control systems provide guidance on principles, methods, and best practices for organizations to strive for excellence in everything they do. Quality management is a leadership practice that has a positive impact on the entire work environment. Effective leaders build a solid foundation that allows them to develop truly committed employees with high morale and improved performance, providing employees with opportunities for participation, problem solving, and teamwork, it creates a level of motivation within each employee.

This GLOMACS Quality Assurance and Control training course focuses upon the following themes:

• Quality Management as a fundamental business strategy
• Cultural Transformation for successful implementation of Quality Assurance and Control Best Practices
• Various Excellence Models
• The Impact of Team Dynamics on the Effectiveness of Organizational Improvement Projects
• The Importance of Leadership involvement in the Quality Management Process