An Interactive 5-Day Training Course

Strategic Quality Management: A Roadmap to Organizational Brilliance

Putting Quality at the Centre of Your Organizations Strategy

08 - 12 Dec 2025

Dubai

| $5950

29 Jun - 03 Jul 2026

London

| $5950

28 Sep - 02 Oct 2026

London

| $5950

07 - 11 Dec 2026

Dubai

| $5950

Introduction

This GLOMACS Strategic Quality Management training course will give you the basis to help put Quality Management at the center of your organization’s strategy. They may not yet fully recognize it, but Quality is a key-value identification factor for every company. Whether they like it or not, the quality of an organization’s work will affect its reputation and make it or break it. Strategic Quality Management is now a recognized business discipline globally with postgraduate courses and considerable management interest. However, today, not all organisations currently take a fully strategic view of the role of Quality Management in their resilience and growth, so the potential is enormous.

More than a focus on Quality Control, Quality Assurance or even Quality Improvement, Strategic Quality Management reflects Edwards Deming’s passionate belief that effective Quality Management is essential to organizational survival and growth and that, for that to happen, it has got to start and remain core at the top of the organisation. It has got to be made strategic. In this course we explain how this can be done and help delegates to understand and develop effective approaches to ensuring that it takes its rightful place.

This training course will highlight:

The importance of thinking strategically about Quality and Quality Management
How Strategic Quality Management can provide a clearly defined framework to drive outstanding business performance
How the Strategic Quality Management framework allows the organisation to identify and address neglected gaps associated with leadership, planning, customer focus, culture, information management, improvement and managing change
Engaging and equipping the organization’s people to think and act strategically about Quality
Developing high-level knowledge and a critical awareness of current Strategic Quality Management issues

Key Learning Outcomes

By the end of this training course, you will learn to:

Understand, and be able to articulate convincingly, the importance of thinking strategically about Quality and Quality Management
Develop high-level knowledge and a critical awareness of current Strategic Quality Management issues
Build and deploy the necessary skills and knowledge to deal with complex quality management issues as practitioners and leaders
Motivate and lead others, including senior managers, to recognize, prioritize and address such issues
Design, develop and plan organizational processes, systems and frameworks to ensure that the organisation understands, addresses, delivers, monitors and maintains value as seen by the customers through its products or services

Training Methodology

Participants will learn by active participation during the training course through critical debate, the sharing of experiences and looking at cases and exercises that will bring a practical understanding to the concepts of Strategic Quality Management. This will include the opportunity to relate the learning to “real life” issues in their own organization and their experiences as customers themselves.

Strategic Quality Management: A Roadmap to Organizational Brilliance

Who Should Attend?

The organisation will gain the following benefits,

Recognition of the need for Quality Management to be treated at the organization’s strategy level
Improved understanding & critical debate concerning Strategic Quality Management across the whole organization
Building an organizational momentum for developing & deploying Strategic Quality Management
Develop change agents to recognize, prioritize & address complex quality management issues
Basis for organizational leaders to focus effectively on value to customers & address current gaps
Opportunity to improve processes to maximise value to customers through products & services

Learning Journey Breakdown

The history of Quality
The place of Quality Assurance & Control
The origins and purpose of Quality Management
The meaning of Total Quality Management
Quality Management Systems
Organizational Excellence & the major Excellence Models

The roles of Quality Management within the organization
Hoshin planning
What Quality Management does not usually address
The needs for Strategic Quality Management
Doing an organizational gap analysis
How do we close the gaps?

The meaning of strategy
What is organizational strategy?
The organization’s strategy function
Mintzberg's 10 Schools of Strategic Thought
Developing Strategic Quality Management
Creating a Strategy Map

Focus on Customer value
Leadership
The Strategic Quality Management System
Strategic quality planning
Culture, people’s participation and partnership
Information management, improvement and managing change

What needs to be done & how
Building a plan
Implementation
Addressing the Challenges, ‘If I was you, I wouldn’t start from here’
Course Review

Ready to Take the Next Step?

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